Overview and Aims
This unit develops learners’ knowledge and skills in managing information systems for organisations. Learners examine how systems support core business functions, drive business improvement, and enable organisations to be more productive and competitive within the global marketplace.
Aims:
- Develop a critical understanding of how IT systems support different organisational functions and structures.
- Explore the role of information systems in supporting value-added change and business improvement.
- Examine how strategic information systems can deliver competitive advantage in a global market.
Indicative Content (Summary)
- Role of IT in knowledge management, data management, and customer service management.
- Types of IT systems: transaction processing, CRM, business intelligence, knowledge management.
- Layers of information systems: services, integration, security, and analytics.
- Corporate DBMS, data quality assurance, and control measures.
- Value creation strategy, competitive advantage, cost-benefit analysis, make-or-buy decisions.
- Porter’s Model of Generic Strategies, Wiseman’s Strategic Planning Process.
- Business models, value chains, core competencies, market segmentation and targeting.
Outcomes
Learners will be able to:
- Understand how IT systems support organisational functions.
- Understand the role of information systems in supporting value-added change within organisations.
Lessons:
